Job: Endava - Desk Support

Endava is looking for Service Desk Support Engineers. The requirements for this job are:Responsibilities:* Work in the Endava Service Desk, in 8 hour shifts, including outside the 9-18:00 day.* Provide technical support to customers, respond to inquiries and log calls, in English and Romanian.* Maintain records, documentation, and update call information.* Monitor the Endava and customer systems, via the Endava Monitoring SystemQualities:* Excellent communication skills via any medium – telephone, in person, chat, e-mail.* Customer focused.* Capable to learn new technologies, via formal training or independently.* Willing to share knowledge and to document solutions.* Able to work to deadlines.* Work well within a team environment.Mandatory qualifications:* Capability to provide desktop support, both remotely and desk side.* Solid knowledge of Window's 2000, 2003, XP.* Microsoft Office knowledge and troubleshooting skills.* Basic Network troubleshooting skills.* Understanding of TCP/IP and related protocols.* PC and Server build experience. Desirable qualifications:* Good knowledge of Unix/Linux environments* Knowledge of SMTP, E-mail and E-mail routing* Microsoft SharePoint Service and Portal* Good understanding of DNS--------Daca cineva este cointeresat, contactati direct HR-ul de la Endava. Daca doriti o recomandare de la mine, scriti in privat ... (cica dau bonusuri pentru fiecare angajat)